How do I enable ticketing?

Who can enable it

Only the studio owner or an administrator can enable ticketing. Other team members see a message reminding them that only the owner or an administrator can enable it.

The two steps

1. In your studio space, find the Enable ticketing block (in the left-hand menu) and click Enable.
2. Read the DanceConnect fees shown: their amount per online payment, and who pays them depending on what you sell (see who pays what). Tick the box to accept these fees and the terms of sale.
3. Click Continue to Stripe and fill in Stripe's form. Stripe is the provider that collects the dancers' payments and pays them out to you.
4. At the end of the form, Stripe takes you back to your studio space, which shows you the status of your account.

You can stop between the two steps: the fees stay accepted, and all you will have left to do is connect your Stripe account.

The status of your Stripe account

When you come back from Stripe, a message shows the status of your account:

• Finish your Stripe setup: the form isn't complete. Click Resume on Stripe to pick up where you left off.
• Additional information required: Stripe needs more details. Resume on Stripe to provide them.
• Verification in progress: Stripe is verifying your information. There's nothing for you to do, ticketing turns on automatically once it's approved.
• The Stripe link has expired: simply resume the setup with Resume on Stripe.
• Payment account restricted: Stripe has restricted your account. Contact support to get it unblocked.

Once ticketing is enabled

The message “Your ticketing is now active” appears. You can then put your classes on sale from the Planning (Schedule) tab, and your events from their creation or edit window. The Tarifs (Pricing) tab also appears in the menu, to create your single-class prices, class passes and subscriptions. Single-class prices, trial classes and registration fees are included in Free; creating, managing and selling class passes, packages and subscriptions online are part of the Essentiel plan (30-day free trial).

If the fee schedule changes

If DanceConnect publishes a new fee schedule, you have nothing new to accept and you keep selling online. You keep the fees you accepted: a higher schedule only applies to studios that enable ticketing after it comes into force. If a new schedule is cheaper, it applies to your sales automatically.